Quality Management / TQM / ISO Standards


Momentum QMS provides the tools and techniques necessary for your organisation to implement the framework for operating and maintaining an ISO 9001 compliant Quality Management System.

Some of the key processes include Document Control, Corrective Actions, Non-Conforming Products/Services, Audits Management, Employee Training/Competence, and various other processes related with the ISO 9001 standard.

Make more informed decisions and achieve your goal of achieving and maintaining ISO 9001 compliance with Momentum QMS.

ISO 9001: 2015 Section Requirement Momentum QMS

4: Context

Understanding the context and needs of the Organisation. Determine the scope  and continually improving the QMS.

Provides industry best practices and can be tuned to meet your organisation’s unique requirements/processes.

Key takeaways: Flexibility and Adaptability


5: Leadership

Quality is not one person’s responsibility, leadership needs to be accountable and promote the principles of Quality Management.

Decentralization of a centralized system. Momentum QMS is a centralized software however the roles, responsibilities and accountability is de-centralized. This allows leadership to not only communicate, enforce and promote Quality principles but at the same time enable teams to work collaboratively to solve problems.

Key takeaways: Centralized Software, Employee Training and Document Control


6: Planning

Risk-based thinking – Quality Objects and Planning

Risk assessments are embedded at all critical decision points within the system. Furthermore, actions/new controls can be tracked and monitored till completion so that the effectiveness of any change can be measured.

Quality objectives can be specified, targets set and responsibilities defined.

Key takeaways: Risk Management, Objectives and Targets, Actions Tracking and Monitoring


7: Support

People, Infrastructure and Organisational Knowledge

System can be setup to ensure all employees are competent in their tasks by capturing and automating the organizational training matrix within the system. Employees can be trained directly within the system or even be used to capture external training.

Organisational knowledge can be expanded through a number of existing processes as a result of lessons learnt, this information can then be codified in the system in terms of business rules and thus adding to the existing organizational knowledge bank.

Key takeaways: Document Control, Employee Training, Business Rules and processes


8: Operations

Design, development, sourcing, planning and traceability

All modules within the system are integrated and expandable to integrate with other modules or even external systems. This allows for seamless transfer of information and provides full traceability for the process chain.

Furthermore, specific modules exist that allows for the planning and capture of the design, development, and management of products and services.

Key takeaways: Integrated modules, Product Control, Project Management


9: Evaluation

Customer feedback, Internal Audits, and Management Reviews

Using the Customer Feedback module customer complaints, compliments and questions can be captured and managed in a controlled manner. This ensures that customer relationship is enhanced and any improvements are carried out in a systemic manner.

Audits can be developed and captured directly in the system with actions and investigations assigned to appropriate people so that there is accountability within the team. The system ensures that audits are followed up by improvements that ensure the effectiveness of carrying out an audit.

Meetings management allow the capture of management reviews and any actions are tracked in the system for future followup meetings.

Key takeaways: Customer Feedback, Audits, Meetings and Analytics


10. Improvement

Non-Conformances and a commitment to continuous improvement

With standard modules for tracking Issues, Non Conformances and Corrective actions you can be assured that all manner of issues are properly reported, assessed, investigated and controlled.

Reporting, Trending and Alerts form a key component of the continuous monitoring, measurement and improvement of the system.

Key takeaways: Non-Conformances, Corrective Actions, Analytics


Training and Document Control form the basis of any Quality System. Momentum’s Training Management System records employee training and provides tracking of pending or upcoming training is critical to maintaining compliance.

The Training module works independently or integrates with Document Control module to keep a track of the various competencies that are directly linked with an employee. Competencies can be assessed directly within the system or recorded as part of training courses that are held on site.


  • Quickly import your current checklists into Momentum QMS.
  • Capture custom responses, record photographs, electronic signatures and more.
  • Raise findings and assign actions to team members or external users.
  • Schedule audits and ensure that previous audit findings are monitored and closed off.


Import your current risk matrix and risk register and hit the ground running with your risk framework. Risks   may originate from Product Issues, Customer Complaints, Food Safety/HACCP, Hazards, Incidents etc.

Assess risks based on a risk matrix with any number of dimensions (Severity, Likelihood, Detectability etc). Risk matrices are completely configurable whereby users can also be supplied with guidance information so that they make informed decisions.

Implementation of controls can be delegated to team members and monitored until they are completed successfully. Alerts and monitors can be created to monitor and re-evaluate risks on a regular basis ensuring that no critical issues fall through the cracks.


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